If your questions are not answered here then please feel free to get in touch with us.
Do I need to bring sheets or towels?
All linen is provided including towels.
Do you have internet access?
We do not have internet access at Healing Waters but access can be arranged at one of our other properties only minutes walk away.
Do you have disability access?
No. Unfortunately, there are steep steps descending from the road to access Healing Waters. They are not suitable for wheelchair access and may be challenging if you have difficulty walking. There are also trip hazards around the back of the Sanctuary.
What time is Checkout?
Checkout time is 11 am from your room, but you may use the other facilities up until 2 pm.
Please be aware that there are steps down to the Sanctuary and that going around the back of the Sanctuary to the cabin will involve going over uneven ground. Please take care and use a torch.
Lighting and Visibility on the premises:
This is a rural area and there is no strong lighting around the Sanctuary. There are several overhead lamps that get triggered to come on as you enter. Please give them a moment to come on. If you are coming back late at night, please leave the porch light on but turn it of once you have returned. If you are going to the cabin, you will need a torch.
Are the Bathrooms En-suite?
No, the bathrooms are not en-suite. We have three bathroom, one on the upper floor and the other on the lower. There are showers in both and the lower one has a luxury, Jacuzzi style bath. We also have a bathroom external to the building for servicing the yurt.
What heating is available in the yurt?
We provide 2 electric radiators and a wood burning stove with a single fire log that burns for 2 hours. If you want to use the wood burning stove for a longer period, please request in advance (by emailing us at [email protected] ) for fuel at an additional cost of £10 per day. Or purchase for yourself. It burns smokeless fuel and well seasoned logs. Please note that there are fire blankets for safety, as well as sand.
What do I do if the fire alarms go off?
Please leave the house in a calm safe manner and make a call to the emergency number that is on the welcome letter that you receive upon your arrival. You will also be sent all fire instructions on completion of your booking.
Can I wear shoes in the Sanctuary?
Out of respect to interior cleanliness, the Sanctuary and the Yurt are shoe-free zone. It is advisable to bring a pair of slippers or thick indoor socks.
Is filtered or spring water available at the Sanctuary?
We do not currently have filtered water. You can order Kangen water from us at an additional cost. For spring water you can collect the iron-rich red spring water from the Chalice Well or the white water from the White Spring, both on Well House Lane in Glastonbury at the foot of the Tor.
How is Healing Waters Sanctuary different from staying in a ‘normal’ B&B?
The Sanctuary does not have the formality of a normal B&B. You can arrive when you wish and you have a door code for access. Breakfast is self-serve and you can eaat it when you want. Drinks are available throughout the day. There are self-catering facilities where you can prepare lunch and an evening meal for yourself in the equipped kitchen that has also a selection of herbs and spices. This is designed to be much more relaxing than a normal B&B and you can go at your own pace and schedule. However, you are also asked to take more responsibility for the communal spaces. Please leave things clean and tidy in the kitchen, putting your dishes in the dishwasher and also leaving the bathrooms clean after use. We have cleaners who come in to take care of things, but they are not able to attend behind everyone constantly, so it is important that a quiet, calm and orderly atmosphere is maintained for the other guests. It is also more social than a normal B&B. You may make new friends or amazing connections with like-minded people and share stimulating new ideas and concepts, especially around spirituality and healing. The Sanctuary tends to attract people who are healers, spiritual seekers or people on their own healing journey towards better health. Please be conscious and respectful at all times of the needs of others for equal peace and tranquillity through your use of the space.
Can I bring meat, alcohol or cigarettes to the Sanctuary?
The Sanctuary is a place where individuals who do not use these products, can come and not have to be around the use of them by other people. Please respect this when you come, especially if you are self-catering.
Can I bring my pet?
We don’t encourage this because we like to maintain a household that is free from allergens from animals, especially to protect guests that may be sensitive in this way.
Can I use incense or light candles?
Incense or candles may be used in the meditation room but not in the bedrooms, with the exception of night lights only used in a proper night light holder.. The bottoms of night lights get extremely hot and can start fires. When using incense or candles in the meditation room please use the proper holders because again they are a danger. Do not leave them unattended under any circumstance since candles are a common cause of fires. You cannot use smudge sticks or burn any kind of incense in a burner since it will set off very sensitive fire alarms.
I am self-catering, is there fridge space for my food?
Upon request, we can give you access to a fridge for guests’ food. Otherwise you can put a small amount of items in the small fridge in the kitchen. Please label them as yours. There is also a pullout cupboard in the kitchen where you can keep dried items.
Are there locks on the rooms?
We provide a bolt for the inside of your room door. However, there are no external locks on the doors and no keys. Entrance to the Sanctuary is via a keypad. For security, we ask guests to ensure that the front and back doors are closed and locked at night and when they go out. If you have valuables, please take them with you or ask if we can lock them away for you.
Children are welcome but must be respectful. Any damages will need to be settled upon departure. There are also many steps in and around Healing Waters so Young children will need to be supervised by an adult at all times.
How can I book a therapy?
Therapies can be booked in advance by emailing us at [email protected] or asking a member of staff on arrival. Please be aware that your therapy request will be easier to book if you plan in advance.
What happens if my chosen therapies or room are not available?
In the instance of your chosen therapies or room not being available, we reserve the right to offer you an alternative room or therapy. Please see our Terms and Conditions
How can I get extra help if I have a problem?
Before arrival you can email us if there is something you need help with. On arrival you will find a welcome letter on the table with Sue’s mobile number on.oSue our house manager will be around most days and you can ask her for help or if you don’t see her, you can ask any of our staff that you meet and they will relay your enquiry directly to us. Please don’t hesitate tot not be understandable to you. Once we know that you have a problem, we will do our best to help you.
How long does it take to get to the top of the Tor from Healing Waters?
It takes about 15 minutes to walk to the base of the Tor on Well House Lane and another 15 minutes to the top. On a windy day it can be very windy at the top so wrap up warm. On a sunny day, you can see for miles. On a misty day, it is simply magical.