Privacy Notice

Privacy Notice

Last updated: November 2025

This website is owned and operated by Healing Earth Ltd (trading as Healing Waters Sanctuary), referred to throughout this notice as “we”, “us”, or “our”. We are dedicated to protecting the privacy, dignity, and trust of everyone who connects with our work, whether online or in person.

This Privacy Notice explains how we collect, use, store, and protect your personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Who We Are

Healing Earth Ltd
Healing Waters Sanctuary
Email: [email protected]

What Personal Data We Collect

We may collect the following personal information when you engage with us:

  • Name
  • Email address
  • Telephone number
  • Any details you choose to share in an enquiry or booking

We may also collect:

  • Payment information (processed securely through third-party providers)
  • Technical information such as IP address, browser data, and cookie identifiers (see our Cookie Policy)

We do not collect sensitive information unless you willingly share it (e.g., health details related to a retreat or treatment). If you provide such information, it will be treated confidentially and handled with care.

How We Collect Your Data

You may provide data directly when you:

  • Complete an enquiry form on our website
  • Send us an email, WhatsApp message, or social media message
  • Subscribe to our newsletter
  • Make a booking or purchase
  • Browse our website (via cookies)

How We Use Your Data

We use your personal data to:

  • Respond to your enquiry or booking request
  • Provide services you have asked for
  • Process and manage payments safely
  • Improve our offerings and website experience
  • Send email updates only if you have given consent

We will never sell or trade your personal data, and we only share it with trusted partners when necessary to deliver our services.

Our Legal Basis for Processing Your Data

We process personal data under the following lawful bases:

  • Consent – when you opt in to receive newsletters or marketing
  • Contract – when you book a stay, session, or service
  • Legitimate Interests – for enquiries and administration
  • Legal Obligation – for tax, accounting, or safeguarding requirements

You may withdraw consent for marketing at any time.

Payment Information

We do not store full payment card details. Payments are processed securely via third-party providers that follow recognised security standards.

Sharing Your Data

We may share limited data with third-party service providers who support our business, for example:

  • Website hosting providers
  • Email and communication tools
  • Secure booking and payment systems

These providers are required to protect your data and may not use it for any other purpose.

International Transfers

Some service providers may store or process data outside the UK/EEA. Where this occurs, we ensure lawful safeguards such as Standard Contractual Clauses to protect your data.

How Long We Keep Your Data

We retain personal data only as long as needed to fulfil the purposes described:

  • Enquiry and communication records: up to 24 months
  • Booking and payment records: up to 7 years for financial and legal compliance

After this period, data is securely deleted or anonymised.

Your Data Protection Rights

You have the right to:

  • Request access to personal data we hold about you
  • Correct inaccurate or incomplete information
  • Request the deletion of your data
  • Object to or restrict our processing
  • Request a transfer of your data to another organisation
  • Withdraw consent where applicable

You may exercise these rights by contacting us at [email protected]. We will respond within one month.

Children’s Data

We do not knowingly collect data relating to children under 16 without parental or guardian consent.

Data Security

We employ secure data storage, encryption, and restricted access measures to protect your information. If a data breach occurs, we will notify affected individuals and the ICO where legally required.

Links to Other Websites

Our website may contain links to external sites. This Privacy Notice applies only to Healing Waters Sanctuary, and we are not responsible for how other sites manage your data.

Changes to This Notice

We regularly review our privacy practices. Any updates will be published on this page with a revised date.

How to Contact the ICO

If you are not satisfied with our response to a privacy concern, you may contact the Information Commissioner’s Office (ICO):
www.ico.org.uk
Helpline: 0303 123 1113

We honour your privacy as part of the sanctuary we hold. Thank you for trusting us with your information and your wellbeing.