Bookings are confirmed only once the required payment or deposit, where applicable, has been received and confirmation has been issued by Healing Waters Sanctuary.

• Prices may vary according to season, accommodation type, occupancy, length of stay and the nature of the booking.
• Where a deposit is required to secure a booking, the deposit is non-refundable unless otherwise agreed in writing.
• No accommodation, retreat dates or other booking dates can be held or pencilled in without payment due to seasonal demand and limited availability.
• Any outstanding balance must be paid by the date stated in your booking confirmation or payment agreement.
• Failure to make payment when due may result in the booking being cancelled and the dates being released for other guests.
• Guests are responsible for checking the details of their booking confirmation and notifying Healing Waters Sanctuary promptly of any errors or discrepancies.

Healing Waters Sanctuary accepts payment using the payment methods made available at the time of booking.

Direct payment by bank transfer is our preferred method of payment wherever available. Paying directly allows Healing Waters Sanctuary to manage your booking and payment directly without reliance on a third-party booking platform.

• Where payment is made by debit or credit card through Stripe or another payment processor, the transaction will be processed securely by the relevant payment provider.
• Healing Waters Sanctuary incurs payment-processing costs when accepting card payments through services such as Stripe. These processing costs are borne by Healing Waters Sanctuary and may be reflected within our overall pricing structure.
• We do not add a separate surcharge solely because a consumer chooses to pay using an eligible debit or credit card where such a surcharge is prohibited by applicable law.
• Guests wishing to pay by direct bank transfer should contact Healing Waters Sanctuary or follow the direct payment instructions provided with their booking.
• Any bank charges, currency conversion charges or other fees imposed independently by a guest’s own bank or payment provider remain the responsibility of the guest.

For direct communication, straightforward payment arrangements and to avoid third-party booking-platform commissions, we recommend booking and paying Healing Waters Sanctuary directly wherever possible.

Group and retreat bookings require additional consideration to protect the peaceful nature of the Sanctuary and ensure the property is suitable for the intended use.

• Any booking of 6 or more guests must be booked as a whole-house stay.
• Whole-house bookings of 12 or more guests may incur an additional surcharge to reflect increased occupancy, facilities, utilities and use of the Sanctuary.
• The lead booker, retreat organiser or group facilitator is responsible for the conduct of their group and for ensuring that all participants are aware of and comply with these Terms & Conditions.
• The intended nature and purpose of retreats, workshops, ceremonies, courses or group events must be disclosed accurately at the time of booking.
• Healing Waters Sanctuary reserves the right to refuse activities that are considered unsafe, unlawful or incompatible with the ethos, environment or peaceful operation of the Sanctuary.
• Any additional visitors who are not included in the original booking must be agreed with Healing Waters Sanctuary in advance.

Due to the limited number of rooms available and the difficulty of replacing cancelled bookings, bookings are generally non-refundable unless otherwise expressly agreed in writing.

• Deposits and booking payments are non-refundable unless otherwise stated in your individual booking agreement.
• Requests to transfer a booking to alternative dates may be considered at the discretion of Healing Waters Sanctuary and are subject to availability.
• Any transfer of dates must be agreed and confirmed in writing and may be subject to differences in seasonal pricing.
• Illness, changes in personal circumstances, transport difficulties, travel disruption or a change of plans do not automatically entitle guests to a refund.
• Guests are strongly encouraged to obtain appropriate travel or cancellation insurance to protect themselves against unforeseen circumstances.

Where Healing Waters Sanctuary is required to cancel or materially alter a direct booking due to circumstances within our reasonable control, we will contact the lead booker to discuss the options available.

Nothing in these Terms & Conditions is intended to limit any statutory rights that cannot legally be excluded.

Healing Waters Sanctuary is a peaceful retreat environment and private sanctuary rather than a conventional hotel.

Guests choosing to stay with us are intentionally entering a slower, nature-connected environment designed to support rest, reflection, healing and time away from the demands and distractions of everyday life.

• The Sanctuary prioritises peace, calm, quiet and minimal digital disturbance.
• Healing Waters Sanctuary does not provide Wi-Fi for guests.
• Guests who require internet access during their stay are responsible for arranging their own mobile data connection or other suitable means of connectivity.
• Mobile phone reception and mobile data coverage may vary according to network provider, location and external factors and cannot be guaranteed by Healing Waters Sanctuary.
• The absence of Wi-Fi and any limitations in mobile reception or data connectivity are part of the conditions under which accommodation is offered and are not grounds for a refund or compensation.
• Some rooms may not have individual external-style door locks, as the property operates as a shared retreat home and Sanctuary rather than a conventional hotel.
• Healing Waters Sanctuary does not provide the full range of services, facilities or continuous staffing that may be expected from a conventional hotel.

Guests who require guaranteed internet connectivity, conventional hotel facilities or a hotel-style environment should consider whether Healing Waters Sanctuary is suitable for their needs before making a booking.

By booking, guests acknowledge and accept that they are choosing retreat-style accommodation and understand the nature of the environment and facilities provided.

Healing Waters Sanctuary is a strictly meat-free, alcohol-free, drug-free, smoke-free and vape-free environment.

To respect the ethos, environment, safety and wellbeing of our guests, staff and wider community, the following are not permitted anywhere on the Healing Waters Sanctuary premises or grounds:

• Meat may not be brought onto, prepared, cooked or consumed anywhere on the premises or grounds.
• Alcohol may not be brought onto or consumed anywhere on the premises or grounds.
• Smoking and vaping are strictly prohibited throughout the premises and grounds. This includes cigarettes, e-cigarettes, vapes and other smoking or vaping devices.
• Illegal or recreational drugs and unlawfully possessed controlled substances are strictly prohibited.
• Psychoactive, psychedelic or ceremonial plant medicines and substances may not be brought onto, supplied, administered or consumed anywhere on the premises or grounds.
• Retreat facilitators, group leaders and guests may not conduct ceremonies, treatments or activities involving prohibited drugs, psychoactive substances, psychedelics or plant medicines at Healing Waters Sanctuary.

This policy does not prohibit guests from bringing and taking medication that has been lawfully prescribed to them, or lawful over-the-counter medication, for their own personal medical needs.

By making a booking, all guests agree to respect and comply with this policy. The person making the booking and, where applicable, the retreat organiser or group leader is responsible for ensuring that all members of their group are made aware of and comply with these requirements.

Failure to comply with this policy may result in the guest or guests being required to leave Healing Waters Sanctuary. Serious breaches may result in the immediate termination of the stay, booking, retreat or event without refund, subject to applicable law and the terms under which the booking was made.

We make every reasonable effort to provide the accommodation, therapists and arrangements described at the time of booking. However, changes may occasionally be necessary.

• A particular room, therapist or practitioner cannot be guaranteed unless specifically confirmed in writing.
• Where an operational change is necessary, Healing Waters Sanctuary will make reasonable efforts to provide a suitable alternative.
• Therapist availability may change due to illness, emergencies or other unforeseen circumstances.
• Where appropriate, an alternative therapist or appointment time may be offered.
• A change of therapist alone does not automatically entitle the guest to a refund where a suitable alternative can reasonably be provided.

Therapies and healing services offered or facilitated at Healing Waters Sanctuary are complementary and holistic in nature.

• Complementary therapies are not intended to diagnose, treat or cure medical or psychological conditions and should not be regarded as a substitute for appropriate professional healthcare.
• Guests remain responsible for seeking advice from an appropriately qualified healthcare professional regarding medical or psychological concerns.
• Guests are responsible for disclosing relevant health information, allergies, injuries, pregnancy or other circumstances that may affect the suitability or safety of a therapy.
• Guests should inform their therapist immediately if they experience discomfort or wish a treatment to be adjusted or stopped.
• Individual experiences and outcomes from complementary or holistic therapies vary, and no particular result or outcome can be guaranteed.

To protect the retreat environment and guests who may have allergies, sensitivities or other health considerations, pets are not permitted at Healing Waters Sanctuary.

Guests who require an assistance animal should contact Healing Waters Sanctuary before booking so that their individual requirements and any reasonable adjustments can be discussed.

Guests should not arrive with an animal without informing Healing Waters Sanctuary in advance.

Healing Waters Sanctuary is a shared space intended to provide a peaceful and respectful environment for everyone staying, visiting or working here.

• Guests are expected to behave respectfully towards other guests, neighbours, staff, therapists, facilitators and the Sanctuary environment.
• Excessive noise, threatening, abusive, aggressive, discriminatory or seriously disruptive behaviour will not be tolerated.
• Guests must respect quiet areas and any reasonable requests intended to maintain the peaceful atmosphere of the Sanctuary.
• Unattended candles, naked flames, smudging, burning herbs or loose incense are not permitted.
• Guests must follow all reasonable fire, health and safety guidance provided by Healing Waters Sanctuary.
• Guests must not engage in activities that create an unreasonable risk to themselves, other people or the property.

Healing Waters Sanctuary reserves the right to require any guest whose conduct presents a serious safety concern or significantly disrupts the Sanctuary environment to leave the premises. Where a stay is terminated because of a serious breach of these Terms & Conditions, a refund may not be provided, subject to applicable law.

Healing Waters Sanctuary is a shared and cherished space, and we ask all guests to treat the house, accommodation, furnishings, bedding, towels, gardens and surrounding environment with care and respect.

Guests are responsible for any damage, breakage, loss, staining or excessive cleaning requirements caused by them or members of their party during their stay.

• Any accidental damage, breakage or significant spillage should be reported to Healing Waters Sanctuary as soon as reasonably possible so that it can be treated or addressed promptly.
• Guests should take particular care to avoid permanent staining or damage to bedding, mattresses, towels, carpets, furnishings and upholstery.
• This includes, but is not limited to, staining or damage caused by makeup, foundation, mascara, lipstick, fake tan, hair dye, oils, food, drinks, wax, bodily fluids or other substances.
• Guests are asked not to use Healing Waters Sanctuary towels, bedding or linens for removing makeup, applying or removing fake tan, colouring hair, or any other purpose that may cause permanent staining.
• Where bedding, towels, furnishings or other items are stained or damaged beyond what can reasonably be removed through normal laundering or cleaning, Healing Waters Sanctuary reserves the right to charge the reasonable cost of specialist cleaning, repair or replacement.
• Healing Waters Sanctuary may also charge reasonable additional cleaning costs where accommodation or shared spaces are left in a condition requiring cleaning substantially beyond that normally expected following a stay.
• Guests are responsible for damage, breakage or loss caused by them or members of their party to the property, fixtures, fittings, furnishings, equipment or contents of Healing Waters Sanctuary.
• Where items are lost, damaged beyond repair or require replacement, the reasonable replacement cost may be charged.
• Where legally applicable, the lead booker may be held responsible for reasonable costs arising from damage, staining, loss or additional cleaning caused by members of their group.

Any additional charge will be based on the reasonable cost incurred by Healing Waters Sanctuary in cleaning, repairing or replacing the affected item or property.

Guests are responsible for their own personal belongings. Healing Waters Sanctuary cannot accept responsibility for personal items that are lost, misplaced or left behind, except where liability cannot lawfully be excluded.

Children are welcome at Healing Waters Sanctuary; however, parents and guardians should be aware that the property is a retreat environment and includes natural and physical features such as steps, uneven ground and shared quiet spaces.

• Children remain the responsibility of their parent, guardian or responsible accompanying adult at all times.
• Children must be appropriately supervised throughout their stay.
• Parents and guardians are responsible for determining whether the environment and any activities are suitable for their child.
• Children should be supported to respect other guests and the peaceful nature of shared Sanctuary spaces.

Books, downloads, courses, recordings, written materials and other digital content purchased from or supplied by Healing Waters Sanctuary are protected by applicable intellectual property rights.

• Digital products are supplied for the purchaser’s personal use only unless a separate licence or written permission has been granted.
• Content may not be copied, reproduced, distributed, uploaded, shared, resold or commercially exploited without prior written permission.
• Purchase of a digital product does not transfer ownership of the underlying intellectual property.
• Due to the nature of immediately accessible digital content, cancellation and refund rights may be affected once access or downloading has begun, where the customer has expressly consented to immediate supply and acknowledged the resulting effect on cancellation rights.

Nothing in these Terms & Conditions affects any statutory consumer rights that cannot legally be excluded.

Healing Waters Sanctuary respects the privacy of our guests and customers and handles personal information in accordance with applicable data protection requirements.

Personal information may be collected and processed where reasonably necessary to administer bookings, communicate with guests, process payments, provide requested services and meet legal or operational obligations.

Full details about how personal information is handled can be found in our
Data Protection & Privacy Policy.

We strongly recommend booking directly with Healing Waters Sanctuary whenever possible.

Bookings made through third-party booking platforms are subject to the terms, conditions, availability systems and booking processes of the relevant third-party provider.

• Healing Waters Sanctuary operates across direct and third-party booking channels, and occasional availability conflicts or system synchronisation delays may occur.
• In the event of an availability conflict, overlapping reservation, system synchronisation issue or other booking discrepancy, Healing Waters Sanctuary reserves the right to cancel or amend a third-party reservation where permitted under the applicable third-party platform’s terms and conditions.
• Where a direct booking has already been confirmed by Healing Waters Sanctuary and a conflicting third-party reservation is subsequently received for the same accommodation or dates, priority may be given to the confirmed direct booking, subject to our contractual obligations with the relevant third-party booking provider.
• Where Healing Waters Sanctuary is required to cancel or amend a third-party reservation, any refund, alternative accommodation or other remedy will be handled in accordance with the applicable terms and policies of the platform through which the reservation was made.

To minimise the risk of availability conflicts and to secure your reservation directly with Healing Waters Sanctuary, we recommend booking through our official direct booking channels.

Booking directly also ensures that guests can communicate with Healing Waters Sanctuary directly regarding their reservation and receive the most accurate information about their stay.