Bookings are confirmed only once payment (or deposit where applicable) has been received.

• Prices vary by season, room type, and length of stay
• Deposits confirm your booking and are non-refundable
• No dates can be held or pencilled in due to peak seasonal demand

• Any booking of 6 or more guests must be booked as a whole-house stay
• Whole-house bookings of 12+ guests incur an additional surcharge
• The booking lead is responsible for group conduct and care of the space

• Bookings are non-refundable
• Bookings may be transferred by arrangement
• Illness, travel disruption, or personal circumstances are not grounds for refund

Healing Waters Sanctuary is a peaceful retreat environment rather than a conventional hotel.

Guests choosing to stay here are intentionally entering a slower, nature-connected space designed to support rest, reflection and healing.

• The Sanctuary prioritises calm, quiet and minimal digital disturbance
• Some rooms may not include external door locks as the property operates as a shared retreat home
• Mobile reception, WiFi access and digital connectivity may vary and are not guaranteed
• Guests seeking a hotel-style environment with constant connectivity or full hotel services may wish to choose alternative accommodation

By booking, guests acknowledge they are choosing a retreat-style environment rather than a standard hotel experience.

• Rooms or therapists cannot be guaranteed unless confirmed in writing
• We will always offer a suitable alternative if changes are required
• No refunds are issued due to therapist substitution

• All therapies are complementary and holistic
• They do not replace medical or psychological care
• Guests are responsible for sharing relevant health information

To protect guests with allergies and sensitivities, pets are not permitted.

Assistance animals may be considered by prior arrangement only.

• No unattended flames, smudging, or loose incense
• Guests must follow safety guidance at all times
• Failure to do so may result in removal from the Sanctuary

Healing Waters Sanctuary is a shared sacred space and we ask all guests to treat the house,
its furnishings, and the surrounding environment with care and respect.

• Guests are responsible for any damage, breakage, or loss caused to the property, furnishings, fixtures, or contents during their stay
• Any accidental damage should be reported as soon as possible so it can be addressed quickly
• Healing Waters Sanctuary reserves the right to charge guests for the reasonable cost of repair, replacement, or additional cleaning required as a result of damage
• Where necessary, charges may be applied after departure to cover repair or replacement costs

Children are welcome but must be supervised at all times due to steps,
uneven ground, and shared quiet spaces.

• Digital products are for personal use only
• Content may not be copied, shared, resold, or reused
• No refunds are available on digital products

We respect your privacy. Full details can be found in our

Data Protection & Privacy Policy
.